The HR Service Center (HRSC) is the first point of contact for many HR related questions. Our team includes HR Service Center Representatives and Records & Onboarding Specialists, serving a population of over 30,000 current and retired employees and their insured family members as well as former and prospective employees.
Getting Assistance from the HR Service Center
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Phone | HR Portal | In Person | |
512-471-4772 Monday-Friday 8 a.m.-5 p.m. | *The portal is accessible to users who can successfully authenticate our system. | 1616 Guadalupe St. |
Guidelines for Scheduling an Appointment with the HR Service Center
For a more personalized and effective experience, we kindly request that all visits be scheduled in advance by appointment.
You may schedule an appointment via:
In the subject line please enter 'Request for Appointment'
In the body of your request briefly state why you are requesting an appointment (i.e. notary services, turning in retirement or benefits paperwork, etc.)
Phone: call 512-471-4772 to speak with a representative. You may also leave a detailed message with your name, EID, and contact number. Voicemails are checked regularly, however, during peak service hours, you may experience longer than normal response times.
Our office is in the UT Administration Building: 1616 Guadalupe Street, Suite 1.408 Austin, TX 78701
Parking is generally available in the Guadalupe Garage, and you are responsible for any daily parking rates that apply.
Due to increased customer activity and limited HR resources, responses for non-emergency issues may be 3-5 business days. See Emergency Situations if you believe you have an emergency.
Insurance and Retirement Providers
You will need to contact these providers directly for the following issues. Follow the links for contact information. The end of the week, especially Friday, is generally the best time to call them for quicker service.
Insurance Providers
- Plan coverage and cost for services
- Claims questions
- Pre-determination or pre-authorization of benefits
- Plan providers
- Term Life and AD&D beneficiary information (or use Online Beneficiary Management)
Approved Retirement Providers for ORP and UTSaver Programs
- Selection of funds
- Account balance
- Beneficiary information
Teacher Retirement System (TRS)
- Estimate of retirement benefits (or use online Retirement Estimate Calculators)
- Purchase of service credit
- Beneficiary information
- Employment After Retirement (PDF)
- Account options after separating from employment
Emergency Situations
The HR Service Center treats the following situations below as emergencies. Responses for these situations generally occur within a couple of hours.
| For Employees | For HR Professionals and Managers |
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