Need Help?

The HR Service Center provides on-campus assistance by scheduled appointments to conduct business that cannot be performed remotely. 

Guidelines for Scheduling an Appointment with the HRSC

The HRSC is accepting appointments via two methods:

HR Portal 
In the body of your request briefly state why you are requesting an appointment (i.e. notary services, turning in retirement or benefits paperwork etc.)

Or:

Phone: By calling 512-471-4772 and leaving a detailed message with your name, EID, and a contact telephone number on our voicemail. Our voicemails are being checked regularly however, during peak service hours, you may experience longer than normal response times.

A staff member will return your call to schedule an appointment to come in during our operational hours. We are located in the UTA Building located at 1616 Guadalupe Street, first floor, suite 1.408.

Getting Assistance from the Human Resource Service Center (HRSC)

The HRSC is the first point of contact for many HR-related questions. This information will help you understand how we provide service and how you can most efficiently obtain service. Our team includes Customer Service Specialists and Records & Onboarding Specialists serving a population of over 30,000 current and retired employees and their insured family members. We also serve former and prospective employees.

Customer Service Specialists

These team members are your first point of contact in the HRSC. They are prepared to assist you with an array of human resource matters, including insurance enrollment and eligibility questions and how to apply for staff employment. They refer customers to other HR Representatives when needed.

Records & Onboarding Specialists

These team members generally support HR professionals and managers with their in-depth knowledge of employee onboarding processes including Form I-9, E-Verify, background checks, and other compliance, and records matters such as timekeeping and assignment begin and end issues.

Due to increased customer activity and limited HR resources, responses for non-emergency issues may be 3-5 business days. See Emergency Situations if you believe you have an emergency.

Please provide your UT EID in all situations when you contact us.

Website

Click the links below for information about our most commonly asked about topics. Or use the search box (in the top right hand corner of every page on the HR site) to find information on our website.

If you don’t find the information you need on our website, our contact information is below.

HR ServiceNow Portal

HR Portal 
The HR Portal is our customer issue tracking system. You may receive a reply from a Customer Service Specialist or your issue may be assigned to an HR representative for a response.

Please provide your UT EID in all situations when you contact us.

Phone

Our phone number is 512-471-HRSC (4772). You will be given several automated menu options to direct your call. You may receive assistance over the phone or we may put your issue in our customer issue tracking system and assign it to the appropriate HR representative for response. If all lines are busy and you receive voicemail, please leave a detailed message or use the HR Portal.

Visit

Our office is located in UTA 1.408. We may be able to help you during your visit or may need to refer you to an HR representative for assistance at a later time. In some cases, you may be referred to a presentation, help session or information on our website. We encourage you to contact us about your issue prior to visiting. Parking is generally available in the Guadalupe Garage and you are responsible for any daily parking rates that apply.

Help is generally available during your visit for the following issues:

• Dropping off insurance or retirement paperwork (if you need a form or letter signed by an HR representative, we request 3-5 days to complete your request)
• General questions about making changes to your insurance coverage
• Applicant testing for prospective employees and UTemps

Referrals are generally made for the following issues:

• Individuals with questions about retirement or going over retirement paperwork are generally referred to the Retiring from UT Austin presentation
• Individuals with questions about the Optional Retirement Program (ORP) or the UTSaver Voluntary Retirement Programs are generally referred to the Retirement Programs - information on our website
• Individuals with questions about going on a leave of absence are generally referred to an HR representative
• UTemps - temporary employment questions are generally referred to an HR representative

Insurance and Retirement Providers

You will need to contact these providers directly for the following issues. Follow the links for contact information. The end of the week, especially Friday, is generally the best time to call them for quicker service.

Emergency Situations

The HRSC treats the specific situations below as emergencies. Responses for these situations generally occur within a couple of hours.