Conflict Management and Dispute Resolution Office

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Conflict Management and Dispute Resolution Office
Explore options for conflict resolution that are party-driven, restorative, and focused on interest- and needs-based problem solving.
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What we offer

  • Private consultations in an impartial office with an experienced neutral. 
  • Informal Options: Request mediation, restorative processes, coaching, facilitated discussion, or principled negotiation.
  • Formal Option (current staff only): File a complaint through the University Staff Grievance Policy.
  • Role-play and experiential training.
  • Consultation on individual and group issues.
  • Dispute system design assistance: Create your own internal system or process.

How we can help

  • Staff have access to both formal and informal options. All other university members may request informal options.
  • Mediate departmental, workplace, and academic issues. Mediation is an informal, private, and voluntary process with outcomes and agreements created by the parties with the help of a neutral facilitator.
  • Listen impartially to concerns and help repair relationships.
  • Restorative Justice: Options for restorative processes that respond to harms, impacts and needs through community/team building circles, meaningful accountability dialogues and conferences, and reentry support circles following suspension, extended leave, etc.
  • Navigate bureaucratic systems and policies.
  • Specifically for non-managers: Resolve performance appraisal and corrective action disagreements.
  • Specifically for managers: Design clear performance plans and collaborative intervention prior to discipline.