Operational Status
HR is fully operational in a remote status; call 512-471-4772, or email. In addition, the HR Service Center is providing on-campus assistance (UTA, 1st floor lobby) by scheduled appointment only, to conduct business that cannot be performed remotely, e.g. notary service, I-9 employment identity verification, etc. For your safety and ours, the HRSC is practicing social distancing therefore we are only allowing a maximum of 4 people in our lobby at any one time
Guidelines for Scheduling an Appointment with the HRSC
The HRSC is accepting appointments via two methods:
Phone: By calling 512-471-4772 and leaving a detailed message with your name, EID and a contact telephone number on our voicemail. Our voicemails are being checked every 30 minutes from 8 a.m. - 5 p.m. Monday-Friday.
Or:
Emailing: In the subject line of your email type “Request for an Appointment”. In the body of your email please include a contact phone number and briefly state why you are requesting an appointment (i.e. notary services, turning in retirement or benefits paperwork etc.)
A staff member will return your call to schedule an appointment to come in on Mondays or Thursdays between 10 a.m. and 3 p.m. We are located in the UTA Building located at 1616 Guadalupe Street, first floor, suite 1.408, past the elevators.
Appointments for notary services/I-9 verifications are limited to 15 minutes and appointments for benefit changes/enrollment are limited to 20 minutes.
Credentialing Document for Essential Personnel to Travel to UT Property for Work
Many staff members have requested official documentation to have available while commuting to and from essential workplaces on campus. An official document can now be generated through DocuSign. For detailed instructions, information on document routing, and a link to the form, visit https://docusign.utexas.edu/essential-personnel.
If you need technical assistance in filling out this form, you can contact the UT Service Desk
Timekeeping:
- Timekeeping Guidelines March 16-30 Flowchart (PDF)
- Timekeeping Guidelines March 13-15, 2020 | Timekeeping Guidelines March 13-15 - For Printing (PDF)
Health Benefits:
- Employees with health plans should check the UT System Office of Employee Benefits page related to COVID-19 for updates.
Employee Leave:
- Employees working to support the university’s core priorities should - with guidance from their supervisor - work remotely whenever possible. If essential and core work functions must be performed on campus, you should follow social distancing and other preventive measures. Supervisors are continually assessing staffing needs during this evolving time. Ask your supervisor if you have questions about your responsibilities and work location. Contact your Human Resources representative if you have questions about time entry.
- Effective March 6, 2020, the university waived the requirement for employees to submit a doctor’s note to excuse absences related to respiratory illness.
- Emergency Leave has been approved for employees who are well but are required to self-isolate by public health authorities, their personal physician or our on-campus HealthPoint Occupational Health Program.
- Self-isolation may be required due to recent travel from a Level 3 region or due to other public health guidance.
Telemedicine and Telecounseling
- Employees and graduate students with Blue Cross/Blue Shield (BC/BS TX) UT Select or Academic Blue health insurance can access:
- BCBS TX 24/7 Nurseline - https://healthpoint.utexas.edu/247-nurse-line
- MDLive for virtual visits with doctors, licensed psychiatrists and licensed counselors available 24/7 at https://healthpoint.utexas.edu/living-well-programs
- Employees can access video counseling services through the Employee Assistance Program at https://eap.utexas.edu
Employee Teleworking and Remote Work
- Those whose positions accommodate remote work should contact their supervisor for guidance on flexible work arrangements and teleworking options.
- More information about Flexible Work Arrangements (FWA) can be found on the FWA Page
- Consider the use of online technology tools for meetings and events
- See additional tools and resources for online work and remote collaboration (PDF)
- The ITS Help Desk is available via remote options
- Call 512-475-9400
- Email help@utexas.edu
- Submit a help request online
Information Security:
- Don’t click on links from sources you don’t know. Ignore online offers for vaccinations, investment opportunities, or emails from bad actors claiming to be trusted sources. For the most updated information on what experts are saying, visit the Center for Disease Control and Prevention (CDC) and World Health Organization (WHO) websites directly.
- If you suspect that you have been a victim of a phishing attempt and fear that your UT EID or other university account has been compromised, contact the UT Service Desk at 512-475-9400 or help@its.utexas.edu.