Office of Conflict Management and Dispute Resolution

The Office of Conflict Management and Dispute Resolution serves only UT staff members in the resolution of workplace concerns.

The Office of Conflict Management and Dispute Resolution promotes the resolution of workplace disputes at the lowest level possible using alternative dispute resolution and collaborative processes. In a neutral, confidential setting conflicts are resolved in a positive and constructive manner for all staff.

Don’t wait until a situation or conflict has become toxic. We welcome early and continued contact with managers and staff, so we can work together in a preemptive and effective manner.

The DRO seeks to promote a fair and interest-based conflict management system through the alternative dispute resolution process under the Grievance Policy, mediation, conflict and communication coaching and training.

What we offer...

  • Confidential consultations for university staff at all levels
  • Neutral resolution of workplace conflicts
  • Customized training for groups and departments
  • Individual and group coaching and mentoring
  • Management of the university grievance policy

How we can help…

  • Mediate departmental issues
  • Smooth reorganization transitions
  • Design clear performance plans
  • Early intervention prior to discipline
  • Informal and formal mediations
  • Resolve performance appraisal and corrective action disputes
  • Listen impartially to staff concerns
  • Personality conflict mediation
  • Team building and relationship repair
  • Career development coaching
  • Management best practices guidance
  • Effective communication training
  • Assistance with harassment, bullying, discrimination, and retaliation
  • Draft/edit rebuttals
  • Answer policy and compliance questions
  • And more...

To schedule a consultation appointment:

  • Email Kimberly.sullivan@austin.utexas.edu to request an appointment. Include your phone number and whether a morning or afternoon slot is better for an initial 30-45 minute phone appointment. 
  • Alternate method if email is not available: Call 512-471-6638 and leave a detailed voicemail with your name, EID, email address, phone number, a brief description of your issue, and whether a morning or afternoon slot is better for an initial 30-45 minute phone appointment.

If you are considering filing a formal grievance, then please reach out as soon as possible to schedule a consultation. With increased requests for services, the office is booking further out for appointments. You must meet with the Dispute Resolution Officer to officially file.