The Office of Conflict Management and Dispute Resolution promotes the resolution of workplace disputes at the lowest level possible using alternative dispute resolution and collaborative processes. In a neutral, confidential setting conflicts are resolved in a positive and constructive manner for all staff.
What we offer...
- Confidential consultations for university staff at all levels
- Neutral resolution of workplace conflicts
- Customized training for groups and departments
- Individual and group coaching and mentoring
- Management of the university grievance policy
How we can help…
- Mediate departmental issues
- Smooth reorganization transitions
- Design clear performance plans
- Early intervention prior to discipline
- Informal and formal mediations
- Resolve performance appraisal and corrective action disputes
- Listen impartially to staff concerns
- Personality conflict mediation
- Team building and relationship repair
- Career development coaching
- Management best practices guidance
- Effective communication training
- Assistance with harassment, bullying, discrimination, and retaliation
- Draft/edit rebuttals
- Answer policy and compliance questions
- And more...
Call or email to set up an appointment!
Don’t wait until a situation or conflict has become toxic. We welcome early and continued contact with managers and staff, so we can work together in a preemptive and effective manner.
The DRO seeks to promote a fair and interest-based conflict management system through the alternative dispute resolution process under the Grievance Policy, mediation, conflict and communication coaching and training.
- Dispute Resolution Process and Grievance Procedure - A fair and efficient process for you to present and resolve certain complaints
- Conflict Management Services - Facilitation, mediation, consultation, coaching, and training
- Problem Solving Information and Tips - Learn your predominant conflict style and gain a better understanding of how our personal conflict style impacts other people.
- Conflict Management Bibliography (PDF) - Read more about how to handle conflict in the workplace; understand aspects of communication that reduce conflict such as managing emotions and having difficult conversations; and learn more about mediation, negotiation, and facilitation skills.