Human Resource Service Center
Main E-mail Address: hrsc@austin.utexas.edu
Main Phone Number: 512-471-HRSC (4772)
Main Fax Number: 512-232-3524
Description: Contact HRSC for questions related to –
- benefits.
- notary services.
- form I-9 assistance (scheduling in-person appointments).
- general new hire onboarding inquiries.
- employee transfers or off boarding.
- open records requests.
- employee personnel file inquiries.
- general timekeeping and or timesheet correction/adjustment submission.
- duplicate pre-hire records corrections.
- employment verifications.
- prior state of Texas service.
- issues impacting paying an employee on-time (unable to approve a voucher due to an I-9 or timesheet problem).
The majority of inquiries will be directed to the Human Resource Service Center (HRSC), however, proceed down the page for topics separate from those listed above.
Benefits Services
Description: For questions about eligibility, insurance and retirement plans, please contact the Human Resource Service Center (HRSC). Inquires will first be handled by the HRSC and will be escalated to a Benefits Specialist, if needed:
- Go to UT Benefits to reach contacts for medical, prescription, vision, and dental coverage or call UT SELECT Concierge at 866-882-2034.
- For payroll-related information, please visit Payroll Services (Note: Payroll Services operates separately from Human Resources): payroll@austin.utexas.edu 512-471-5271.
- For technical or navigational assistance with the My UT Benefits enrollment system - Our enrollment vendor: Benefitfocus - 844-870-0044 (M-F, 8 a.m. -5 p.m. CT).
- For assistance with the UT Student Health Insurance Plan (UT SHIP or AcademicBlue): Contact Information.
Leave Management
Description: For questions about eligibility, insurance and retirement plans, please contact the Human Resource Service Center (HRSC). Inquires will first be handled by the HRSC and will be escalated to a Leave Management Specialist, if needed:
- Family Medical Leave Act (FMLA).
- Workers Compensation Insurance (WCI).
Secure Email: hrs-lm@austin.utexas.edu
Secure Fax: 512-471-7008
Compensation & Classification
Compensation Webpage: Compensation
Description: The Compensation and Classification department ensures fair, competitive, and consistent pay practices across the university by evaluating job roles, maintaining the University’s pay plan, and aligning positions with appropriate classifications. We partner with HR and Management to develop compensation and classification strategies and solutions.
Conflict Management and Dispute Resolution
Email: cmdr@austin.utexas.edu
Phone: 512-475-7930
CMDR webpage: Conflict Management & Dispute Resolution
Description: CMDR resolves conflict, repairs workplace relationships, and improves communication so that staff and their supervisors can thrive personally and professionally.
HealthPoint (EAP, OHP, Work-Life Balance, and Wellness)
HealthPoint Employee Assistance Program (EAP)
Email: eap@austin.utexas.edu
Phone: 512-471-3366
*If you have an urgent counseling need during the time EAP is closed, you can reach to our after-hours counselors at 512-471-3399.
Fax: 512-475-8558
HealthPoint EAP webpage: Employee Assistance Program (EAP)
Description: HealthPoint Employee Assistance Program, benefits the UT community by providing behavioral health expertise, promoting wellness, and developing solutions to life's challenges.
HealthPoint Occupational Health Program (OHP)
Email: HealthPoint.OHP@austin.utexas.edu
Phone: For a work-related injury please call: 512-471-40HP (4647)
*For emergency work related injuries, call 911 and ask to be transported to the nearest emergency room. Exposure to animal, chemical or biological hazards should be referred to a St. David's affiliated emergency room.
Fax: 512-471-2666
HealthPoint OHP webpage: Occupational Health Program (OHP)
Description: The Occupational Health Program's mission is to understand working conditions and to ensure that precautions are taken to protect the university's most valuable asset-our employees.
HealthPoint Work-life Balance and Wellness Program
Email: HealthPoint.wellness@austin.utexas.edu
Phone: 512-232-1422
HealthPoint Wellness webpage: Healthpoint
Description: HealthPoint Wellness Program improves the health and well-being of faculty and staff by providing educational opportunities/wellness programs and improving policies/the environment.
Learning & Development
Email: UTLD@austin.utexas.edu
UT Learning & Development (UT L&D) website: UT L&D
Description: UT Learning & Development advocates for continuous learning as essential to professional growth and talent retention at the University. They design and deliver custom learning experiences, support team-led training, produce educational content, and manage tools like Linkedln Learning and UTLearn.
Organization Effectiveness
Email: oe@austin.utexas.edu
Fax: 512-471-8464
Organization Effectiveness (OE) webpage: Organization Effectiveness (OE)
Description: Organization Effectiveness (OE) is an internal team focused on advancing organizational effectiveness across academic, research, and business units. We work with individual units to develop organizational strategies, manage change, design solutions, and support leaders.
Strategic Workforce Solutions
Email: hrs.sws@austin.utexas.edu
Phone: 512-475-7200
Fax: 512-232-3523
Description: SWS offers consulting services to departments and employees regarding recruiting and postings, job profiles and compensation, employee relations and performance management, career services, outside employment and unemployment services.
UTemps (Temporary Placement Services)
Email: utemps@austin.utexas.edu
Phone: 512-232-TEMP (8367)
Fax: 512-475-6683
UTEMPS webpage for current UTEMPS: current UTEMPS
UTEMPS webpage for perspective UTEMPS: perspective UTEMPS
Description: UTemps is our recruitment and placement services unit providing temporary employees for the campus by sourcing administrative professionals and supplying a pool of technical professional assistants for short-term assignments.
Mailing and Delivery Information
All Human Resources (HR) offices are located in UT Administration Building (UTA), 1616 Guadalupe St., on the corner of 16th and Guadalupe. Please visit the first-floor lobby of UTA for all HR inquiries and meetings. See HR directions for details on building location and parking.
Please use the appropriate address below when corresponding with HR:
| Address Type | All HR Services (except EAP) | Employee Assistance Program (EAP) |
|---|---|---|
| Campus Mail | UTA, J5600 | UTA, A9200 |
| U.S. Mail Address | 1616 Guadalupe St. Suite 1.408 Austin, TX 78701 | 1616 Guadalupe St. Room 2.304 Austin, TX 78701 |
| Street Address | 1616 Guadalupe St. Suite 1.408 Austin, TX 78701 | 1616 Guadalupe St. Room 2.304 Austin, TX 78701 |
On this Page
- Human Resource Service Center
(Including Records and Benefits) - Benefits Services
- Leave Management
- Compensation & Classification
- Conflict Management and Dispute Resolution
- HealthPoint
- Learning & Development
- Organization Effectiveness
- Strategic Workforce Solutions
- UTemps
- Mailing and Delivery Information