HR Essentials: Conflict and Communication

Basic Track: Elective
Advanced Track: Elective
For series description, click here.

Note: Attendance in any HR Essentials Course must be approved by portfolio’s HR Executive (member of HR Consortium) prior to participant registering.

Effective conflict resolution leads parties into win-win scenarios and develops stronger workplace relationships. This session offers a unique look at employee relations issues through the eyes of a trained facilitator and mediator and will ask participants to consider the value of collaborative processes in creative problem-solving. Participants will learn about the Conflict Management and Dispute Resolution Office’s dispute system design and alternative process menu options. Through interest and needs-based approaches, participants can learn to walk, talk, and think like a mediator in difficult conversations and conflict situations.

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