Events

This presentation covers specific pitfalls that prevent conflict resolution, alternative skills to successfully navigate conflict, and a framework for effectively approaching conflict in the workplace. This includes time for interactive discussion and small group work to practice conflict resolution skills.

Conflict can be a challenging workplace dynamic, even for experienced leaders. This course covers best practice approaches and effective skills for conflict management. This course additional time for interactive discussion and small group work to practice conflict resolution skills.

Effective conflict resolution leads parties into win-win scenarios and develops stronger workplace relationships. This session offers a unique look at employee relations issues through the eyes of a trained facilitator and mediator and will ask participants to consider the value of collaborative processes in creative problem-solving. Participants will learn about the Conflict Management and Dispute Resolution Office’s dispute system design and alternative process menu options. Through interest and needs-based approaches, participants can learn to walk, talk, and think like a mediator in difficult conversations and conflict situations.