Community Learning Team

picture of a facilitator and group that is social distanced and wearing masks

UT Learning & Development provides full-service group facilitation tailored to your needs. As group learning specialists who serve as your partner and guide, they can integrate their content with your desired outcomes or help build something new, just for you. Popular topics for events are below. Contact us to discuss pricing.

Intake Form

  1. Communication: Communicating across reporting levels and teams, having difficult conversations, giving critical feedback, and using different communication style and formats (e.g., oral, email, virtual, text, etc.)
  2. Effective Teams: Collaboration strategies, change management, communication, and emotional intelligence.
  3. Identifying Professional Strengths: Intentionally seeking out strengths in ourselves and others, understanding their roles among groups, and knowing how best to apply them.
  4. Problem Solving: Critical thinking, decision, making, collaborating, methodologies.
  5. Working with Diverse Personal Traits and Tendencies: Personality inventories and assessments, interactive exercises to help people see the usefulness (and humor) in diversity.
  6. Workload Management & Productivity: Tools for maintaining focus, being productive, and minimizing distractions, time management principles, workload organization, and prioritizing strategies.


Our Community Learning Team also provides one-on-one career and professional development coaching. Contact us to discuss pricing.

Intake Form

Community Learning Team Bio

Susan Franzen

Susan Franzen headshot

Susan is a collaborative, strategic, and visionary leader with a focus individual and organizational improvement. She is Founding Principal of PatternShifts, LLC where she leads teams to design and facilitate coaching and leadership development programs that improve performance, shift culture, and align with organizational strategy.

Her most recent previous roles include Vice President for Strategy and Leadership at AXIOM Learning Solutions, Assistant Vice Chancellor for Organizational Effectiveness at The University of Texas System, and founder and president of LifeU, Inc., a national leadership and organizational development consulting firm with offices in Chicago, Boston and Austin.
Additional roles at UT included Director, Shared Services Innovations, where she led the change management and training efforts for various projects, including a multi-institution enterprise resource planning implementation and multi-institution Transformations in Medical Education (TIME) initiative and Director, Leadership Institute.

Susan holds a Master’s in the Neuroscience of Leadership from Middlesex University and a Bachelor’s degree in Business Administration from Elmhurst College. She is a graduate of Coach University, and is certified in DiSC® Behavioral Theory, Training and Development (Boston University), Evaluation (Kirkpatrick), The Leadership Challenge and LPI Online 360-assessment, Prosci Change Management, the PSIndexTM, and as a Professional Teleclass Leader.  She serves as Vice President of the Friends of Kishwauketoe Nature Conservancy Board in Williams Bay, Wisconsin.  In her spare time, she reads books on neuroscience “for fun”.