Community Learning Team

UT Learning & Development provides full-service group facilitation tailored to your needs. As group learning specialists who serve as your partner and guide, they can integrate their content with your desired outcomes or help build something new, just for you. Popular topics for events are below. Contact us to discuss pricing.

Intake Form

  1. Communication: Communicating across reporting levels and teams, having difficult conversations, giving critical feedback, and using different communication style and formats (e.g., oral, email, virtual, text, etc.)
  2. Effective Teams: Collaboration strategies, change management, communication, diversity and inclusion, and emotional intelligence.
  3. Identifying Professional Strengths: Intentionally seeking out strengths in ourselves and others, understanding their roles among groups, and knowing how best to apply them.
  4. Problem Solving: Critical thinking, decision, making, collaborating, methodologies.
  5. Working with Diverse Personal Traits and Tendencies: Personality inventories and assessments, interactive exercises to help people see the usefulness (and humor) in diversity.
  6. Workload Management & Productivity: Tools for maintaining focus, being productive, and minimizing distractions, time management principles, workload organization, and prioritizing strategies.


Our Community Learning Team also provides one-on-one career and professional development coaching. Below you will find the options for coaching opportunities.

Tier One 360 Debrief On-hour debrief on your UT L&D 360 assessment with recommendations for resources for your development
Tier Two 360 Follow-up 6 month or 12-month check in on development progress
Tier Three On-going coaching Either an extension of your UT L&D 360 assessment experience, or a free-standing professional development coaching relationship.

*All clients must sign our L&D Privacy Practices form before your first session.

Community Learning Team Bio

Susan Franzen

Susan is a collaborative, strategic, and visionary leader with a focus on growth, change, and performance improvement. She is Managing Partner of PatternShifts, LLC and Vice President of Strategy and Leadership for AXIOM Learning Solutions where she designs and facilitates programs that improve performance, shift culture, and align with organizational strategy.

Her most recent previous roles include Assistant Vice Chancellor for Organizational Effectiveness at The University of Texas System, and founder and president of LifeU, Inc., a national leadership and organizational development consulting firm with offices in Chicago, Boston and Austin.

Additional roles at UT included Director, Shared Services Innovations, where she led the change management and training efforts for various projects, including a multi-institution enterprise resource planning implementation and multi-institution Transformations in Medical Education (TIME) initiative and Director, Leadership Institute where her programs achieved an average 91 percent effectiveness rating.

Susan holds a Bachelor’s degree in Business Administration from Elmhurst College and a Master’s in the Neuroscience of Leadership from Middlesex University. She is a graduate of Coach University, and is certified in DiSC® Behavioral Theory, Training and Development (Boston University), Evaluation (Kirkpatrick), The Leadership Challenge program and LPI Online 360-assessment, Prosci Change Management, and as a Professional Teleclass Leader.  She is immediate past Chair of Hospice Austin where she has volunteered and served on the Board since 2003.  In her spare time, she reads books on neuroscience “for fun”.