UT Learning & Development Manager Spotlight

Managers play an essential and often unsung role in any organization. Managers at all levels of the organization play a key role in developing the workforce while they continuously learn at the same time. Because of this role, UT Learning & Development spotlights a manager each month so they can share their perspective on learning and development and other managers can learn about what they do for our community.

Karen Chawner, Director, Human Resources

"Giving employees space to develop is important to their career growth and can help build (or keep) trust, which is important to retention."


Emmanuel Nshimirimana, Assistant Manager, Custodial Services

"The most important thing that team members are expecting from their manager is to understand them and pay attention to their needs and concerns."


Summer Salazar, Director of Employer Engagement, Texas Career Engagement

"Be comfortable in the uncomfortable, trust yourself, and observe leaders and mentors to help guide your understanding of this process. When in doubt, ask."


Kouang Chan, Director and Ombudsperson, Office of the University Ombuds for Students and Staff

"My advice to managers would be to communicate clearly, specifically, and respectfully, and to do so consistently."


Aimee Trochio, Manager, Training Services, Facilities Services

"Don’t take away your team’s learning opportunities in the name of sparing them from handling complexity...Just prepare your team by letting them know that you are giving them more planning responsibility, and be prepared to coach them on that aspect of the task, if they need it."


Rich Janes, Program Director, Technology Resources

"I’ve seen some great leaps forward or complete shifts in approach based on someone taking the time to learn a skill or technology that initially seemed only loosely connected to their role."


Art Markman, Vice Provost for Academic Affairs, ​Extended Education Ventures

"Helping everyone at UT recognize their potential for advancement in their career is a great way to help retain your best people."


Blanca Gamez, Director, Parking and Transportation Services

"Know your team. Know their strengths and play to those strengths. Know the areas that they would like to improve and provide them with opportunities to build their skill sets."